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Call Center Operator

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Call Center Operator
Full Time

Who We Are

Swisstek Aluminium Limited established in 2009 is a subsidiary of Lanka Walltiles PLC and Vallibel One PLC. Swisstek Aluminium is one of the leading commercial and industrial Aluminium extrusion profile manufacturers in Sri Lanka. As a very dynamic extruder meeting all the international standards, Swisstek Aluminium has become an exclusive supplier of multiple profiles in multiple finishes for many renowned brands around the world.

Responsibilities

  • Manage and update customer records in the CRM system, ensuring data accuracy.
  • Monitor and track customer interactions, ensuring a seamless experience.
  • Respond to customer inquiries via phone and email.
  • Generate reports and insights from CRM data to improve customer engagement strategies.
  • Resolve customer complaints efficiently and escalate complex issues when necessary.
  • Collaborate with internal teams to optimize CRM workflows and improve service delivery.
  • Analyze customer feedback and provide recommendations for service enhancements.

Profile

  • Diploma or Bachelor’s degree in Business, Marketing, IT, or a related field.
  • Minimum 2 years of experience in CRM management, customer service, or a related role.
  • Strong understanding of CRM software.
  • Ability to analyze data and generate actionable insights.
  • Excellent problem-solving and communication skills.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in Tamil is an added advantage.
Call Center Operator

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    Call Center Operator